bad business choice by classic industries

just got done ordering a lot of stuff for the dart. one item, spark plug wires with the black wires, orange boots. they came today with black wires and black boots. i called for return and they said restock fee, then after argument, said ok no restock fee. (reminder their error) ok so how about a return shipping label. "thats your problem" "we don't do that". i said your pic did not match the item and they said "it don't have to, on our website, (somewhere) we said photos and description may be different". Thats a load and everyone reading this knows it is.
So let the buyer beware. they were rude and then ended with "have a nice day". So i told them to kiss my butt (those words). thats bad customer service, bad business decisions, and i wish i had know that sooner, but at least some else will get the rest of my business. what little bit it is. Makes me feel better! Classic Industries, try to sell restoration parts and say the description and picture might be different!. it don't work that way. invoice number 13770685 just to prove its legit complaint, in case you might read this accidentally.

Hello Mike & FABO members,

Looks like we have some catching up to do….

Concerning Mikess68 original post, we reviewed the phone calls and attempted to call Mike to clear things up and make things right (this was in June). In the end, we gave Mike a full refund for the product, original shipping, and a credit for more than the cost of return shipping. Mike, if this is news to you, please send me a message or give me a call and so we can get on the same page.

As for the spark plug wires, we have updated the photo so anyone shopping can see exactly what they’re getting. There are cases where the product may not match the photo, but we do our best to keep the photos 100% accurate to the actual products we sell. Manufacturers change things without letting us know and sometimes components can change… If we know there are differences, we do our best disclose that in our product descriptions (i.e. “Photo for illustrative purposes, actual product may vary.”)

The phone agents you spoke with received coaching about their missteps so they don’t misinform customers in the future. Thank you for bringing this issue to our attention.

If you or anyone else here ever runs into an issue, I invite you to send me a direct message so I can look into the situation and address it quickly and directly.

Gabe Flores
Brand Manager