Classic Crap Once Again...

1WildRT said

Gabe it must get old having a job where you are constantly apologizing to people for problems you didn't create...

Currently two threads running here on FABO about problems with Classic & each of those threads have more than one complaint...

Another thread with a legitimate complaint running over on FBBO... Plus a thread complaining about hidden costs cause the poster doesn't think he should be charged sales tax.... (Can't blame Classic for that... LOL)

How many other threads are running across the internet....

Sure would be nice if the shipping dept could get their **** together.... Not saying it's only the shipping dept but it seems like they create 70%+ of the complaints...

Click to expand...

You'd think it would get old, but I understand that it's just the nature of doing business. It would be unrealistic to think you can make all your customers happy all the time. I do find satisfaction in seeing all the positive reviews come through as well. I just counted 71 positive reviews that just came through in the last 24 hours... Most of the community appreciates what we do and the role we play in keeping this great pastime alive, but some get very upset whenever something goes wrong.

As a retailer, we take the blame for a bunch of problems that we have very little control over (price increases, shipping costs, back orders, defects, taxes, etc). We take ownership of what we can and take action on the things that we can improve upon.

The shipping department isn't all that bad. All of our departments have been feeling the strain over the last two years, but we have a dedicated crew of employees that take pride in their work and show up everyday ready to keep the ball rolling, in spite of the challenges.