Recent content by eric_cspan

Trust me we have. No one handles packages good anymore. We are at the mercy of FedEx and UPS lol

I'd appreciate it. We wouldn't have the reputation we do on here and in other communities if we didn't stand behind our product. This issue was just an odd ball because there was barely any packaging in the box sent back to us and we have little recourse for that.

This is true. UPS has a good system instituted that basically no one follows, as they probably intended. Regardless, I apologize for this whole scenario and am taking care of Colin now.

Kim, Didn't mean to come off wrong and it's certainly not how I intended all of this to go. If someone sends a return back to us and it gets damaged, we have no recourse. It's on the shipper to insure it and protect it. Just they way UPS is. They won't deal with or give any insurance money back...

Again, we know how UPS works. They won't approve a damage unless there was sufficient packing in the box, which there was not. Look I am not going to argue and fight in a forum over this. I am just going to take it on the chin, eat all the costs and get out the correct radiator to solve all of...

And on top of that, I am sending back the damaged radiator on our dime so you can fix it, sell it. Whatever you want to do with it.

The problem is that the package wasn't packaged well enough back to us and UPS will see that. Thus we got a damaged radiator with fins bent up and the tube smashed in. We have more pull sure, but we didn't ship it. UPS only allows claims to the shipper. We can't file a claim on a new replacement...

Colin, I've been the one dealing with you on this issue. First off I do apologize for any inconvenience this has caused you and your build. My shipping guys told me that only loose peanuts were used in sending it back to us, which scratches up the core of the radiator and little pieces get all...