Should I be upset?

I as a seller try to over package any thing i ship i do use ups and i'm here to tell you it could be wrapped in kevilar and they would trash it. I also insure all parts shipped and i stay in contact with you till you receve the item i also leave the payment in my paypal account till you say everythings good then i transfer the money that way if there is an issue your money can be refunded with out issue. I'm the ups shipping guy at work i ship many trailer parts daily, high dollar items are insured i had a fender that was damaged and our recivables person hounded them for over a month we got our 65.00$ i was suprised. In the past it was improper packaging end of story.