RMS adjustable struts - noise, harshness?

He's got very strong opinions about what'll work and what won't. These strut rods were on the "won't" list, so he didn't install them the first time around. 4° poz caster is also on his "won't" list. I'd tell him to just freakin' set the damn car the way the paying customer wants it, but then he'd tell me to FO&D, and that'd be a problem, because he really does know how to work with the torsion bar Mopars, and that is a rare skill any more. If I were to piss him off, it'd be hard to find another reliable undercar man who knows things like you have to set the torsion bar height before you adjust the alignment, etc.

It is annoying that he takes the strength of his opinions to the extent of deciding for the customer what is and isn't going to be done on the customer's car; I don't like it, but I understand it, and maybe I learn from it.

Facts are:

1. In more than 9 out of 10 cases, it's probably the right way to proceed. There are plenty of things under the car that can be done multiple ways and wind up with a satisfactory result, but there are also plenty of things that can only be done one right way or a bunch of wrong ways. The truly knowledgeable customer is very, very rare. Most of those who make out as though they know what they're talking about actually don't. End result of following their nonstandard specs: an unhappy customer who turns around and tries to blame it on the tech, bitches about paying, etc.

2. When I put myself in his shoes, they fit well; I have some of that same tendency with respect to lighting. Very few customers know what they're talking about. Most of those who try to make out as if they do, actually don't. In those cases, I do my best to politely but firmly educate them. Those who won't be educated can go buy lighting equipment elsewhere. The difference between me and undercar guy is that I think I pay a little more attention to discerning those few customers who really do know what they're talking about, and adjust my attitude to match their level of knowledge. We'll see if I am as patient when I've been doing lighting for half a century.