he should have inspected the part before sending it out. obviously it was misrepresented as being new.i myself have received parts that were not what they were supposed to be ,and well, having it there in front of me,and not wanting to go through all the b.s to return it and wait for a refund and then reorder through someone else,decided to eat the loss and just use the part (if i could) and just leave it alone, as most people do. but on the other hand, he did come out(and even registered here at FABO) to make good on the transaction of which, you NEVER see happen. so i give the guy props for manning up ,to clear up the problem. so even though you have to go through the b.s., at least he is taking responsibility for his end of the deal and giving you the option to get everything back you have into it ...my $0.02 cents worth........