There's a lot of Internet based companies that also have a brick & Mortar store. They use the net to boost sales. Some also buy large quantities of returned/refurbished items and then resell them but they are supposed to disclose their condition. It seems like anymore, it's just better to go to an actual store. I know that O'reilly's will let me open the package and inspect it before even paying for it. Maybe it's not company policy but I live in a small town and the guys there are real cool. I ordered one from them and it will come directly from Autometer. I am pretty much done with buying on Ebay as far as "new" items. Used stuff is another story.