Pressure plate problem

Hey, dart star called hays did not talk to jim said they would adjust the pressure plate . I told them I did not like the idea and wanted a refund. I dont want to reassemble & disassemble again. Does not make sense to me that hays would not know the correct set up from the start. How will they determine the correct pressure now? Should be able to buy , install ,adjust and go! Never have had this happen with a clutch set up. let us know how it works out. Ordered a zoom set up today.