What don't you understand?

I just opened an online payment account with the utilities here in town and was quite unimpressed and it was a big waste of my time.

You can't just do a "pay now" type of payment for the month. They want you to either set up an autopay, which I hate because the payments never come out when they say they will so it messes with your checkbook, or use Western Union and charge you $1.50 to do it!!
Rediculous!!
Will never go back to that site again....the drop box will still get my business. lol