extremely soft 2nd to 3rd shift

I know you don't want to hear it, I'm gonna say it anyway: Hold the phone on the technical jargon, first thing that needs to happen is to stop, take it in to the dude and have him fix it, he built it. This is why you pay him a ridiculous amount of money. Dicking with it will only piss him off and possibly void your warranty.

If he takes the pan off, have him throw a TFOD-JR in there, no more issues and way more firm and strong. Can't really believe he didn't put one in there the first time.

I know I sound like a dick, don't mean to. Just be careful.