diablo tuners stink

just got my new tuner for my ram the other day, was so excited, tryed to tune it , guess what i had to download something on it before it would work, thats just great and super easy if you are a computer genuis, so i called them cause i thought everything was preset, talked to a real jerk, he said it will only take five min, just follow the instructions, takes monger than that to read the stupid things, whar happen to get it plug in and it works, that what i paid for, to be honest there customer service sucks and so does there product , unless i can talk a local comp gen into helping summit going to get this peice of crap back, wouldn recommend it unless you like aggravation:banghead::banghead::banghead::banghead::banghead::banghead::banghead: