Very Frustrated and need to rant to someone!!

"Margaret" was the name of the rep I talked to from Braun, and she was not out to win service rep of the year!!

I thought of firing off an email to the company, but i'm sure it would just get deleted by some minion!!

You are also right about the insurance... they approved a Braun lift, and any changes would take us back to square one!! FYI, Nella has very good insurance because she is a disabled child, but we have had a huge problem with them because she gets hospice 4 hours a week, and because of that small detail, the insurance company initially denied the lift altogether, claiming it was CMH's responsibility now. CMH provides the funding for hospice to come and get Nella off the bus on the days mom works!!

Thanks for all the messages everyone, it really helps to be able to talk to people who can offer suggestions, such as the media alerts. I think I'm going to call the local stations and see what they can do to help this along!!

I guess the biggest thing about this is the attitude of Braun...cant be bothered to check their list of approved vendors of their products to help find an available lift, which I'm sure there is at least one in the country somewhere. So many times you see a company go the extra mile to help a customer, and to be told tough chit, youre out of luck is pretty cold coming from a company that should be putting the user of their products first!!!

I agree with the above post...this isn't some luxury item, its a very desperate need for a little girls freedom, mobility and safety. It's approved...it costs $7100.00 and they could care less about getting one to the person who needs it. I'm sure they know the money is waiting when they finally start production. I wish I could just say screw you, I'll buy mine elsewhere!!

Sorry, all worked up again!! Geof