Very Frustrated and need to rant to someone!!

OK all, I thought I would update this thread...

We decided to take a big scoop of everybodies advise here and go with sort of a call out. We put a big message on the Braun Facebook site describing our situation and waited, but didnt expect an answer from anyone. Low and behold, last Friday we get a message from a higher level Braun rep stating that there was never a stop in production on the lift we were OK'd for, and that they in fact had them in stock!!! What gives???

So today I call the installation facility to tell them that we had heard from Braun and they could get a lift for us now, and they inform me that our lift is sitting in their hands and they were just going to call to have us bring the van in for installation!!! What gives??

So I call Braun...talk to "Carmen" this time, tell her the story and she say's I'll call you back with an explanation. She calls back with a big apology from "Margeret", no explanation for the story of the production issue, and to tell us that we could now order the lift!!! What gives???

You know what?...I don't care!!! The van is there, the lift is there and it will be done this week!!! I'm still just befuddled over all this, and no one can explain any of it to me, but it's done!! So, I'd like to thank you all for giving us the spirit to carry us through this most bizarre of events!! I dont think I could sit through another episode of this soap opera, but you all made a big difference in our approach!!

Thanks again FABO family, y'all really are the best there is!!

Geof, Wendy, Nella and Ian!!