Phones have to have two people to work properly. I have to wonder if there's a reason (other then not liking mopar people) that he doesn't offer these parts anymore.
My guess, and this is jut a guess having nothing to do with your mishap.....and this probably applies to a few other folks that I know of.....is perhaps he got tired of hearing everybody do nothing but ***** about the price of stuff. Everybody like to get paid for what they do....and paid well enough to cover there overhead and perhaps put some food on the table. Damn near time some one offers a product to us thru this site the pissing and moaning starts about the $$ end of it. The fellow that builds top notch headers comes readily to mind. Are his headers more than TTI's? Sure they are.....But they are also stainless, have merge headers and are built specifically for your car.
One thing that has become very apparent from being on this site for a few years is there are a lot of folks who feel that we are getting gouged on parts prices compared to Chebby folks. Not saying we are not....but what I am saying is if anyone can produce QUALITY parts for our beloved cars and do it for less than what .......is charging than why don't they?
Sorry for getting off the beaten trail a bit. I do agree that phones are designed to work both ways. One thing that does indeed infuriate me is when a company has a phone number/email address on there site and NEVER calls you back. General rule is I wait a day to hear back, some folks only deal with the phone before or after they have gotten there days work done. I recently had a problem with a part on my bike, after the 9th email I have given up on getting a response. I do indeed feel Like I have gotten hosed, but I am not going to sit here and rant about it, I am going to just write them off and use a different product when it comes time to rewire the bike....
Again, I apologize for the length and getting off the beaten trail....Best of luck in getting your issue resolved....