Maybe, maybe not.
But maybe by 5289 posts you will realize that this kind of stuff happens all the time when dealing with companies over 40 year old car parts, and maybe saving your anger for something a bit more important than a mis ship and someone on the phone that does not put the same importance on your emergency as you do.
I understand your frustration, just saying that a call into PST's owner/manager would probably have been a better choice with better results.
We have had members here that have had entire engines disappear from shops, or shops close and never got thier parts back.
Now THAT is a worthy reason to trash a company in public, and after 5289 post you would probably realize that what happened to you is almost nothing compared to some.