PST Suspension Kits
Maybe, maybe not.
But maybe by 5289 posts you will realize that this kind of stuff happens all the time when dealing with companies over 40 year old car parts, and maybe saving your anger for something a bit more important than a mis ship and someone on the phone that does not put the same importance on your emergency as you do.
I understand your frustration, just saying that a call into PST's owner/manager would probably have been a better choice with better results.
We have had members here that have had entire engines disappear from shops, or shops close and never got thier parts back.
Now THAT is a worthy reason to trash a company in public, and after 5289 post you would probably realize that what happened to you is almost nothing compared to some.
Granted you have a point, but at the same time, I've been a member here since 07/08. I've seen countless threads about similar stuff happening from vendors, mistakes happen. But a lot of times, its how the customer is treated that results in these threads. I've ordered from PST when I had my chargers, simple front end kit and it went in fine. That's been a couple years back.
However, I do want to state this for PST to see, lately, there has been more and more complaints all over the Mopar forums about mistakes and customer service's response to those mistakes.
Now, I'm confident PST will fix this problem, after weeks of complaints, they finally listened to the customers and fixed the clocking issue of their Torsion bars so considering that took re-engineering, this shouldn't be hard to fix, now that they are publicly aware.
To PST, I hope you can take this and get it fix, you have a good product for a fair price and I would buy from again, but to be honest, I'm holding off on my order simply because of the customer service complaints. Please address the issue.