UPS shipping

Same thing happened here when my buddy Justin order a new bulge hood for his 69 dodge dart and the UPS guy couldnt figure out where to deliver it to while we were at work. SO they called him and said you owe us X amount to deliver it again. He said no I will come pick it up in the morning. Hes dad even worked for UPS and got screwed over because they kept upping his lifting wt limit to the point that he had to get vertebra fused in his back and is on permanent disability. If i get something shipped ups it shows up after 6pm but if I get it FEDEX its 8am. UPS makes me sign for a $20 car part or they wont leave it but $600 worth of computer parts they will leave on my door step in a foot of snow...