No worries Bill.
I agree. There's about 1 guy there who is the boss/ great leader or however its organized who I had assumed was the only guy to touch my car. I sat for two hours on the curb watching every single thing they did, and to my dismay he handed it over to a couple beginner looking people and sat them down to explain that the nuts on the left side of the car spun the other way. It took them a while to understand what he was saying.
It initially took them 3 days to do the job. On day 2 the bossman called me and said he had broken the brake line when the cylinder came free, and that it was his fault and he was having someone bend a new one, he got the new one, and it wasn't correct, so he took it back and got a different one, and then put it all back together, then I drove off the lot and couldnt accelerate from a stoplight and had to bring it back. It's been a miserable experience for a $20 part...