Mancini Racing Shipping Charges?

Mancini sent me a Mopar viscous drive and seven blade cooling fan (to Baja California Sur). It arrived in a regular cardboard box, no padding inside. The fan was all chewed up from the loose viscous unit and the fan rolling around together inside the box during shipment. Maybe customs or somebody opened the box for inspection and left the padding out? Maybe Mancini personnel just threw it in the box? Who knows?