Issue with brand new truck. Advice on how to proceed?

johnnymac2k6 said

866-726-4636

This is the 24 hour Ram customer service and warranty line. If your sales agent is not able to help make you happy by simply repairing an issue that was on the truck at time of delivery, then call this number. Its a warranty claim on an as delivered paint defect. They should be able to arrange the repair.

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I contacted them last night at that number and was informed that it has been escalated to a case manager and he/she will contact me Monday. I'm all for letting them make things right, but I have a feeling that since the dealer has already been worthless in the customer service, that this issue will grow. It has already had a repair claim submitted and subsequently denied based on the fact that there appears to be a record of the purchasing dealer doing the initial botched paint repair.

That being said, I haven't actually put hands, nor eyes, on any official paperwork showing a denied claim from corporate.