Issue with brand new truck. Advice on how to proceed?

bruceo2011 said

So what Customer Support are you in contact with? Do what Krazykuda stated and contact the 800 number in the back of the owner's manual. A buddy of mine was getting the dealership runaround about some heater related issues on his Jeep. He contacted the 800 number and received a call from the dealer to bring it in. Was given a loaner while they looked into it. Also received a follow up call from Corporate.

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I called 1 866 726 4636, which is the line listed on the web site to call. I also left a VM for the case manager. Either number gets you where you are supposed to be. Promised a call on Monday, still nothing on Tuesday. Pathetic IMO. Patience only has a limit, and this run around, denial bull**** takes it over the top. Been dealing with what SHOULD be a simple issue for over two months now. Seems they didn't actually invest our bail out bucks into the company at all.