I can't understand why ONE person doesn't take the reins there, follow through with the refund, and give a call back to ensure that the refund has in fact been processed???? I'm sure that they're not so damn busy answering phones and taking orders that they can't follow up on one stinking mistake! They will definetly have more time in the future as I was going to order front end components from them for a couple cars, but will now take my business elsewhere as well!!