My wife and I had Cenlar servicing an equity loan that we had for a long time. We finally paid it off and went through the paperwork to close it out. Then they sent us a bill saying we owed some more money to them. We had the paperwork trail and phone logs to prove that was false. Needless to say it took far longer than it should have for us to close out our dealings with Cenlar. I eventually went and read reviews about them online and it was horrible to say the least. Thank goodness we got out from under them.