Young guys at the auto parts store

Thing is, a lot of people don't understand how the computer catalogs work. You have to have a year,make and model to do certain things. Nobody should be expected to "just know" part numbers anymore. Example. Do you have any idea how many different U joint numbers there are for the 88-98 Chevy trucks? Just the half ton alone has about 10 different numbers that "it could be". Same with Honda brake pads. So I don't expect anybody to memorize anything anymore. Going into a store and gettin miffedjust because someone wants a make and model so they can get into their computer program is pretty petty. Give them a chance. Then if they cannot find a common part, you have a complaint.

Does your particular parts company have an extensive online database that mirrors your catalogue at work? I was talking to my local Napa manager recently about if they had stuff in stock that was not in their online database etc. and he said they have been clearing out the odds and ends for years to make way for more batteries, wipers, starters, brakes, etc. for the most common vehicles and shifting more towards online and special orders for everything else (like old Chrysler stuff). Do you see that happening in your industry?