Young guys at the auto parts store

back years a go I lived in n w Mo. there was a NAPA dealer that had the store all his life/
sold auto/tractor/anything automotive. he had is own store driver that made 2 -3 trips the 100 mi round trip, to Kansas city e very day picking up needed ordered customer's parts. there was no " we will have it in a day or 2"! now that is serious commitment?
he had counter guys that had worked there each for many years. most knowledge bunch of people I have ever encountered. didn't matter if a Ford 8N tractor, 69 roadrunner, or new vehicle!!!!!!