Alignment question

I rebuilt my front end. It was perfect when I was done. I took it to a shop to get it aligned. The counter guy told me it was too far out of spec to align. I said okay, but he tried to charge me a rack fee. After much arguing with him and his "tech" it was confirmed that his computer couldn't tell his "tech" how many shims to add and subtract. (go figure)
I took it somewhere else and the alignment was done without issue.