Every buy from Jims Auto Parts in New Hampshire?

I ordered a new headliner from them back in 2001 and had no issues with them (even got a free tee-shirt). From what I have heard since , mostly from my FABO brethren it sounds like things have changed. I suspect that this is a small mom & pop operation that is working out of their home and they have let it go to the point where they don't care about the customer. If it were me I would steer clear, there are plenty of other places with good customer service skills.