Stop in for a cup of coffee

Chris, have you gotten her alone and in a gentle way tried to get her to explain to you why she is acting like this? She may not be able to actually express it so you will need to help her explore her feelings and find the root in a gentle and safe manner to help her open up and discover it.
Yeah a few times. While she's ahead of her class in vocal skills, there's times I can't figure out what she's saying