Whatever happened to customer service????

There are too many people in even the small towns. One or 10 customers lost... no worries.
Stop and consider how many times per day does someone walk in there carrying work they want done,,, Right now! Maybe try this next time you cold call... Walk in empty handed and ask first, "Recon I could leave 2 upper arms and 4 new bushing here for you to play with?" ( Today I probably would have have added with a smile,"After you get yer eggs dyed of course" ).
On the other hand... There is one small tire service shop near here worthy of mention.
My son-in-law told me before I went there, "That guy is a real a-hole so good luck".
In the end I didn't leave a dime there. Before I left, I told him, "Just so you know, My son-in-law warned me that you were hard to deal with. Customer service will make or break you pal. Go take a lesson."
That was quite a long time ago. The guy still doesn't have a thriving business. Wonder why? LOL
I'm sure he will eventually since there are more customers than he could chase away with a gun.
Oh wait, I already make that point. :) Good luck to all.