Whatever happened to customer service????

gtgto said

Thanks for the offer Joe.....I'm in Shelton which is probably at least an hour from you.....The way I see it is I would have to stop and pay my dues to the casino if I came up to you...Which casino are you near Foxwoods?I'll get back to you....Planning on getting the LCA's out over the weekend cause I would only like to make 1 trip.....hahaha.

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A couple of months ago, I had to replace an exhaust manifold on an airplane we were working on. One of our licensed mechanics tried to weld (which he was authorized to do) a mounting bracket on the new manifold. For some reason he used the wrong type filler rod to do the job. The new manifold was stainless and needed to be tig welded. (he was using "ox-ace" which is legal, but the wrong rod.) to obtain the proper weld. I carried the manifold to a local welding shop and explained to the owner that I had a mess on my hand on a very expensive part (couple of a thousand dollars) and could he help me out? He said he had just the guy that could do the job. I further explained that I would have (by FAA regulation) to supervise the welding, being a licensed technician and inspector. He said "no problem." This kid, and I mean a "kid" did a beautiful weld. When I went up front to pay for the service, the owner gave a bill for $30.00. "Wow!" Is that all? I asked if could have the welder come up to the office? When the young welder came up front, I told him in front of his boss about his professional qualities and tipped him a twenty. (with the permission of his boss) That my friend is customer service the way it should be. Peace.