Hughes "retro fit" lifter not pumping up!

Talked to Dave Hughes on the phone today at lunch time. Told him the deal and that I have sent him a email with the pictures of the lifters... good ... and bad. The same pictures as above. Well he tells me that he is on dial up and it takes forever for emails to come in. I sent him the email yesterday...???


He tells me "I'll get someone on it and will get back in contact and get you back on the road." I never heard from anyone but just got a UPS return label sent to my email. They want me to return the lifters to them. Then I'm thinking what about the new lifters or what are they up too... they want the old lifters in hand before they send out the new ones???? So I give them a call and ask for Dave. He gets on the phone and before I can say anything... "We have shipped out you a pair of lifters so you're taking care of. I say "So I don't have to return these right away?" He says "No just return the old lifters after you get the new lifters using the same box.... Ok... Hav.." But I interrupt and ask "Can you tell me what happened?" This when I could tell I lit his candle. He starts getting short breathed. He said "There is no way to tell....these lifters get processed by the thousands... we get you back on the road and all else is immaterial......OK" I was like "OK" then he said "Have a nice day" and that was it.


There was no apology whatsoever! There was no "I'm sorry you had this trouble and had to tear back into your engine" He didn't won't to speak about it anymore with me so he just up and sends out the new lifters to avoid speaking with me about his f@$K up. In which I have not received a tracking number for them ... only a return label for the old lifters.
I spend all this money with them ... bought heads from them, paid extra to have them super prepped, new intake, roller cam, roller lifters, gaskets, etc... and they never offered me a free t-shirt, coupon, or even a kiss my *** or "We appreciate your business".

I would like everyone to know if you are going to do business with Hughes engines then be prepared to get pissed off and **** on. I will never do business with them again. It was like it was MY fault that their lifter was machined wrong.