You're right. I called them and that's what they are going to do. It's hard for me to understand why they would charge my card ....without permission... and then give me credit back after they get the lifter in hand. I guess it's a trust issue that Hughes don't have with their customers. They might have been screwed before or something of that nature.
I didn't order anything. I called them ... told Dave that I had a lifter that wasn't machined correctly... sent them pictures. He then sent out a replacement and told me to send the defective lifter back in the same box. Case closed. I was paying off my credit card last night and noticed they charged me for the lifter they sent out... the good one. Now after they get the lifter in hand they are going to give my money back. Hughes said nothing about charging me for the lifter. The invoice they sent with the new lifter said "Ending balance... 0.00"
I guess I'm just to old school and not up on this kind of stuff.... :D