Don't worry about going straight to the top, you need to get to a doctor asap and get treatment. Let them sort the paperwork out later. Sometimes it's better to skip a few levels to get action.
Our supplier quality guy once had a part that was defective and called the quality rep at the supplier who told him that he was too busy to take any action. Our guy's next phone call was to the plant manager of that company telling him that the quality guy was not 'cooperating' with him (skipping his supervisor and manager). The quality guy called our supplier quality guy back within a half hour asking what he can do for him... Supplier quality is part of the purchasing department who decides who gets the new business - you don't want to piss them off or you won't get any more business from them... The plant manager was smart enough to recognize that and lit a fire under his quality guy... Problem solved...