Stop in for a cup of coffee

You can almost tell by how much they talk something up, how much it is NOT going to happen. We were told about this great new computer system that would share guests' profiles and information throughout the whole resort, I think it was two years ago, then they said they wanted to wait a year till all bugs were worked out, next, they said January, then they did trial run somewhere in March and it crashed immediately, now here it is June and it hasn't happened yet.
we are the main call center for everything that happens here except 911 stuff - we use the computers to keep records of just about everything - so having any of the systems up here not working correctly is a big deal. But yea - as "important" as we supposedly are, there doesn't seem to be any great fire lit to get these things either updated or replaced..