Stop in for a cup of coffee
did they deactivate the old account? you may have trouble creating a new one if the old one is still active
Yeah, let me see if I can make a long story medium:
I tried to reset my password about 6 months ago because it was so long since I had last used it, I had forgotten my password and requested the password reset. They send a link to my
CURRENT EMAIL to reset it and I go through the procedure...
Then when I go to sign in, it wants me to answer my security questions and I failed... I couldn't remember what I set-up on my security questions, it's been much longer since I had done those than the password that I forgot...
So I call in and tell them my problem that I had
SUCCESSFULLY reset my password and can't remember the security questions that it now wants me to answer before going any further... Now the phone support person says that they will send an email for me to reset the security questions to
MY OLD EMAIL... :BangHead: :BangHead: :BangHead:
I tell them that I haven't used that email for about 3 years now, it's no longer working after I cancelled AT&T... They said that they can't send the info to MY CURRENT EMAIL, claiming that it's not on file... :wtf: :wtf: :wtf:
I pointed out that I had informed them of my new email and one of their reps helped me change over to the new email over 2 years ago... And Hello McFly - your system already sent me the password reset info to my new email and that's where the monthly account status notices go every month -
IT'S IN YOUR SYSTEM... :icon_fU: :icon_fU: :icon_fU:
They say that they can't do anything about that and the only option is to close the account... So I say - Go ahead, I don't need these headaches... :icon_fU: :BangHead:
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Fast forward to today:
I go to set-up a new account to my current e-mail (remember now that they don't officially recognize my current one), and it won't let me set-up an account for that email as there is already an account set-up for it... What??? :rolleyes: :rolleyes: :rolleyes: :realcrazy: :realcrazy: :realcrazy:
Ok, I'll play along... :popcorn:
So I request a password reset, and it goes to my
CURRENT EMAIL.... :popcorn:
I use the link and reset my password....
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And I get in to find I have a small balance..... :rofl:
Then I sign-out and try to sign-in again.......
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Wait for it.....
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And I get in... :thumbsup: :thumbsup: :thumbsup:
Account is now in service and I can get into it.... :usflag: :confederateflag: :canada: