Well, the minivan is at the shop. Apparently one of the service guys took the keys and info from the tow truck driver and put them in his pocket and failed to tell anyone else that he had them and went to dinner. He finally went and put the info into the system and gave them the keys...2 hours after the minivan was dropped off.
Are there no competent and thoughtful people left in the World? It would have taken him 2 minutes to go put it in the system when it arrived. I mean really, the vehicle showed up on a tow truck as a break-down and they were alerted it was coming. Did he not think that someone would want to know right away that it was there? (I'm sure not, probably didn't think at all)
I swear I'm convinced that the smart-phone, social media, self-driving car, texting humanity that is pervading the World is creating nothing but a bunch of barely conscious individuals that perceives nearly none of the reality beyond the confines of their skull.
The concept of thinking "how do my actions affect others?" is rapidly going extinct. It's nothing but de-evolution back to being the self-focused rodents we began as, clawing and pawing our way over top of each other to get our share of the sugar pile...