have you ever reupholstered seating and spent a day on each seat? Have you...... then have to dismantle your hard work only to be told we will s no you the same crap?
Yes... Yes I have. In fact - I buy over $30,000 worth of aftermarket products like this a month. Thats per month. I install over $70k worth of parts (factory parts included) a month. Do I ever get inferior product that I have to re-do? Ohhhhh yes. Every week. From all types of vendors. Do I give them a bad rating because of it? That completely depends on if the vendor backs the product. If they do (like PUI did for you) I learn from my experience & remember that on my next order. I certainly would not get only one experience & then base my biased opinion on that. A track record would need to be formed. For example I am currently working with a vendor on air-ride struts. I have had two struts fail in the last month. I have had to redo the installation on two separate vehicles because of that. I have not been paid for the extra labor (had to eat that), but the parts were exchanged promptly. Am I ready to go tell the Interweb about their low quality struts? Nope, not yet, because I know they are trying really hard. Do I hate the re-do BS? Oh yes. Do I mention the failures to my personal circle of pals? Yes, but I don't run to Yelp just yet.
Look, I don't have any dog in this fight (and in general I really want people to just realize that Google & Yelp reviews are just as bias) but I do want you to realize that this business (and many others like them) are doing what they can to make it right. Did you have to go to court over this? Did you not get your hard earned cash back? Did they refuse to take your calls? Did they insist it was your fault and refuse to deal respectfully with you? If so on any of that then bring it on. Let the world know. But if all they did was have a small seam split on a seat cover (that they did not even install themselves) then tell it like it is. You don't know if a new cover set from them would even produce the same results. I respect your opinion but the title should read: PUI's least expensive upholstery did not meet my standards - That would be more fair & balanced.
