How does shipping with Fastenal work?

Being that I am the guy who ends having to actually deliver this stuff, I cant overstate to make sure you secure AND USE GOOD pallets. You would believe how many times I have to take pictures and document on my end, just so your claim is denied because the shipper did a piss poor job. I have seen 5.9 Cummins strapped to pallets with lash straps. Then, the bottom of that pallets are falling through due to the weight of the engine. On top of that, the pallet itself is to short and you have a foot of engine hanging off both ends and then wonder why its damaged. Wrecking yards take an old tire and set the engine on that, then use wire and twist tie it from each corner. Seems to work and they do it quite often. LKQ seems to be the big engine shipper we deal with. If I were to send an engine, I would get a pallet in the best shape I could find, place a sheet of plywood on top and support the oilpan with a 4x4 under the highest part, a 2x4 on both sides and rear and then either band it, wire it or even use ratchet straps and finally a 2x4 frame around that. Then if it gets damaged, you'll sure as heck know. If the packaging is in good shape, but the item is damaged, its not going to be covered by the shipping company. Its considered concealed damage and its all on the shipper at that point.