Summit Racing shipping

5.7 hemi said

True to a point. If you ordered on a Friday, it shouldn’t go out till Monday, if that’s how FedUp is gonna give a delivery date then all would be good. Now when crap like this happens, it screws they person ordering, expecting parts to show up on a certain day, and then come to find out it’s a rescheduled day because FedUp never showed up to get said packag.

Again, don’t send tracking info till it’s in the shippers hands and then there wouldn’t be any confusion, or people upset.

Click to expand...

This isn’t an individual carrying a package by hand into the post office. This is a massive company selling and shipping thousands of parts a day, with all of it taking place via computer software and some other companies deliver trucks.

When Summit sends you that email, FedEx has taken responsibility for the shipment, whether you choose to believe it or not. Summit is just telling you what FedEx said they would do. They’re giving you the FedEx tracking number and the FedEx delivery schedule. They’re doing that as part of their customer service too, they don’t have to. They could just say the order was processed and to wait 5-10 business days like it used to be before online tracking.

At that point, it IS in the hands of the shipper as far as Summit is concerned. The order has been processed, the shipping carrier is on the hook. Sitting on their loading dock maybe, but that’s really no different than scheduling a pick up with USPS and leaving your package to be shipped on the porch. If the mailman comes a couple hours late is that your fault? Still sitting on your porch after all, even though there’s already a tracking number and delivery estimate. Same thing.

Change suppliers if you want, Jegs does it the same way. So does rockauto or any other large parts supplier for that matter. They all use software and contracts with shipping services to meet their delivery windows. If you think the same thing can’t/won’t happen to you at another business, you’re just being naive. Summit has great service overall. They’re not perfect, but no one is.

First world problems as they say, couple of grown men whining about not getting their parts the next day and having to wait through the weekend. Good grief.