Stop in for a cup of coffee

So many times, customer comes in with a list all freaked out because dealer said it needed something like a coolant flush or brake flush.

Guy came in after a service to get brakes done. Gave him a list of things they found while servicing.
What they didnt find-the goddam grease fittings. Not one component saw grease.

Here’s today’s scenario.
Customer drops off car.
Service writer checks wipers and lights and writes the workorder.
Tech dumps oil and replaces filter.
Shakes a few things here and there.
Service writer checks history and based on that determines what services he can upsell.

The gullable customers go for it every time.

The oil change guy does just that.
Change oil.

Very few licenced techs do oil changes in a busy shop. So inspections are minimal at best.