Was it her unit that provided medical support?? If it wasn't did she contact the unit that did provide the support??
I've seen as a reservist or guard member that your medical paperwork doesn't make it to the home unit to go in your file after you've gone home.
Sometimes you can contact the supporting medical unit and they'll have a copy.
Before I left to come home I went by to get a prescription filled.
While standing there I was talking with the clerk telling her I was on my way home. She asked if I wanted a copy of my medical paperwork for the last year. I said sure and got a copy.
It was a huge deal for me, and my medical paperwork like many did not make it back to my home unit.