Stop in for a cup of coffee

Lol . . That is a good analogy of the whole deal.

Yeah you go in there as a paying customer and they have 10 rows of cash registers and no one to man them and people are backing up in the lines trying to pay for their stuff. My time is valuable and I want to get out of there.

Same thing with other big stores, all these cash registers and no one to check you out.

No wonder they are loosing all their sales to the internet with free delivery. Even the UPS people smile and joke with me when they are dropping off stuff at my place. They are glad to have the business and a job.
Home Depot and others around here have removed most of the 'rows of registers'. Most of the time there is still one cashier at the contractor exit. But the main checkout is all self serve.