PST 16:1 manual box

I finally got around to installing my box and column and the darn thing won't turn lock to lock. It's like it gets stuck (either direction). It only rotates a quarter turn.

I thought something was hitting, so I removed everything but the center link and nothing changed.

I also removed the column and no change. Called up PST and they are sending a new one. Kinda bummed because it's all in, now I have to take it back out.

Anyone else ever experience something like this?