2 years ago they lost a pallet (k member) and it was a process foe them to find it but they did. And the branch manager blew me off ad I wanted a discount so I went up the ladder. Who ever I spoke with refunded all shipping cost and apologized for the branch manager. He only asked I recommend them and I always do. Things happen and it got worked out.
Secure your products to the pallets like it's going off a cliff. Clearly mark dp not double stack and if possible make the pallet unique say for example flourescent coloring on the wrap or whatever you can. Take some pictures before it hits the dock.
