That don't mean s*** to them.. they already got your money twice if not more.. I would call and say these brand new heads are all chipped up.. I paid for brand new heads and this is not what I ordered. And then compounded with the part that you did not receive.. and then start quoting all their great packing procedures that they pat themselves on the back about... You know me though I'm a dog with a bone when it comes to stuff like this...