Cheap headers...

Well I got my return label today and with it there was a note saying
"items in a sturdy box using cushioning materials to keep them secure"
Well Hells Bells if they would have done that when they sent them they wouldn't be beat to crap when I got them!!
So do I call them and ask them if they want me to pack them like they should have? Ask them if I should go buy a sturdy box and ask them if I should go buy some good packing material to send back the beat to crap headers?...