A855 - 5 Speed

On Friday 1/10 I replied to the email I received on Monday 1/6.
Today is 1/17, one week later and no response.

I'm so tired of hearing what a saint Passon is for building a Mopar specific trans, and because of that we all have to accept that they are too busy to even reply to a phone message or email, provide correct information, or any form of a receipt that your local ice cream stand would readily supply.

No receipts supplied at any point, no mention of a warranty or who provides it, the absolute worst and cheapest way to ship it, the only ppwk supplied instructs you to use fluid for limited slip differentials which is incorrect, no communication to customers about the fluid change or on their website.
In addition, they blame the trans popping out of gear on using the incorrect fluid they tell you to use- a member here experienced this.

Guess what? I'm extremely busy, but I reply to everyone within 24 hours, and absolutely have to at work or we lose clients and go out of business and I don't have a job anymore, you know, consequences.

On to GFI, who have been extremely helpful during this entire process, however I'm starting to get the vibe that whomever is calling the shots decided they've spent enough time and money fulfilling their warranty commitments and need me to take the cheapest and easiest way out for them, or just drop it.

I certainly hope this isn't the case.

I started this thread with positive intent, to provide a real first hand experience with this marvel of a transmission, without the I heard this, and a friend of a friend nine towns over hates it baloney that is completely unreliable.

So glad I did, but it shouldn't have started out the way it did. I was expecting to be praising the company and their product, but they are making that impossible.

In my personal experience, Passon hasn't a clue on customer service, I mean come on, hire someone to pick up a phone or write a receipt.

GFI has good people and excellent customer service, but I fear I'm going to be the loser in the end.

I'm extremely patient and understanding, but it's quite possible that I'm getting screwed.

Email sent to GFI on 1/10:

A new side cover or a new trans shipped doesn't make this right.

The trans in my car now was dropped and severely damaged countless times, and shipping it a third time is a good idea?

It was communicated to me multiple times, both via email and on the phone, that this time a new trans would be delivered to me.

Now that agreement is being reneged on?

I spent $6,000 on this trans and have yet to put break in miles on it.

There's no way I'm dropping it again to change a side cover and cross my fingers.

There is something wrong with this trans. It stays in 4th half the time, I'm no expert but that doesn't sound like a spring working fine half the time. Plus, it makes a horrible sound in neutral.

Why didn't I receive a receipt for 6k? No written warranty? No contact info for warranty work? The only ppwk that came with the trans was a one pager listing the wrong fluid to use. Good thing I questioned it, and when I left a message with Passon, no reply. After weeks of trying I get, 'we made a change to the fluid.' Zero communication to customers.

As far as the old trans vs the new one.

First time it was fixed, the sliders were replaced, the 1/2 and 3/4 springs were upgraded, and other damage fixed. Second time, more damage definitely from shipping, the shift threads were damaged and I was offered a new side cover, but after I got it back it had the same side cover.

According to email/phone call, the new one has had custom machining to the case, and changes were made to components to eradicate the pop-out issue. Changes to me is plural, not a single spring.

This trans has had many issues, but 1 constant from the first drive out of my garage. The shipping container is a cheap wooden box and not acceptable for a heavy, complex, fragile, expensive piece.

I'm tired of this.
I want the following:
- A new transmission.
- A written warranty.
- In writing, the correct fluid type and break in procedures.
- A written description of what the trans has as far as components, and what exactly was machined. The reason for this is I have no idea what repairs were done to my current trans, and if anything goes wrong with the new one, as the customer I need to be informed. Basically a detailed receipt.
- No shipping via current GFI method of wooden box and ups. If delivery by GFI is not an option, I want compensation for picking it up in person equal to shipping a trans twice, or paying an employee to deliver, whichever is less. If GFI doesn't have to pay for shipping the new trans to me, and the old one back, I should not be the one to sustain additional losses.
- If I am picking it up in person, it needs to be on a weekend. Also, as we originally agreed, I need time to remove the trans from my car, weather permitting.

A written warranty, correct fluid and care in writing, and a receipt for repair work, are all standard industry practice.

I am not requesting anything unreasonable. I have incurred additional expenses and other negative impacts, however I am not trying to be made completely whole.
I only want, and certainly deserve, to get back to the point of shipping the trans to GFI the first time, which I paid to ship, for warranty work.

You, or anyone else, can call me anytime to discuss, or reply via email.

Thank you.
Matt