They didnt say nobody ever had problems with these before, they only stated nobody ever contacted them with this. I took pix of oem and theirs as well as what had to be done to get them to work. They stated they would be in touch with me on this, and would call me back. Time will tell. I told em i really wanted to help them get these right. Not for me, as i corrected the issue myself, but for other folks who cant fix stuff like this and need a bolt together deal.