Kim,
Didn't mean to come off wrong and it's certainly not how I intended all of this to go.
If someone sends a return back to us and it gets damaged, we have no recourse. It's on the shipper to insure it and protect it. Just they way UPS is. They won't deal with or give any insurance money back to the receiver.
Because of that, I offered a solution to soften the blow via PM because I felt bad.
After all, I am just biting the bullet on this one and doing as demanded and will send out the replacement on my dime.
I hope you can reconsider as this situation just really didn't turn out very well.
