I’m glad u stepped up and are making the customer happy. When ppl say good things about a retailer, almost no body listens, but have a complaint and everyone jumps on the band wagon. I’m up in Canada. Customs may or may not open it. But if they do u can expect damage from them. My other rads had bent fins from them cramming in the styrofoam back in. I will probably reconsider as it seems ur a stand up guy. Kim